The End of Business As Usual: Rewire the Way You Work to Succeed in the Consumer Revolution
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The End of Business As Usual: Rewire the Way You Work to Succeed in the Consumer Revolution Overview
It's a new era of business and consumerism—and you play a role in defining it
Today's biggest trends—the mobile web, social media, real-time—have produced a new consumer landscape. The End of Business As Usual explores this complex information revolution, how it has changed the future of business, media, and culture, and what you can do about it.
"To be successful in business, you need to see what others don't. Start with this book. Someone's going to do it, why not you?"
—Mark Cuban, owner of the Dallas Mavericks and Chairman of HDNet
"Innovation has always changed the business landscape. People expect to access information anywhere, anytime, and on any device. Collaborative, cloud, and video technologies are leading this change. As Mr. Solis correctly writes, companies have to lead this change, not follow."
—John Chambers, CEO of Cisco Systems, Inc.
"Winning the hearts and minds of customers with new media experiences will turn them into your most valuable sales force. Solis's book is the map to unleash this treasure."
—Peter Guber, author of Tell to Win: Connect, Persuade, and Triumph with the Hidden Power of Story
"Your customers will share their experiences both good and bad. Now that everyone is connected, it's amplified and incredibly influential. This book will help you rethink your vision and mission to survive in a new era of digital Darwinism."
—Mark Burnett, Television Executive Producer
The End of Business As Usual: Rewire the Way You Work to Succeed in the Consumer Revolution Specifications
Hugh MacLeod Celebrates The End of Business as Usual in a Cartoon
Hugh MacLeod is an artist, cartoonist, and Web 2.0 pundit whose blog, gapingvoid.com, has two million unique monthly visitors. His first book, Ignore Everybody, was an Amazon Top Ten Business Book of the Year and a Wall Street Journal bestseller. Check out his cartoon to celebrate The End of Business as Usual:
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From the Author: "9 Criteria for Brand Essence"
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Feeling: Social networks are emotional landscapes that are populated by human beings, not consumers. Describe in two or three sentences what it is you want a consumer to feel when she comes into contact with your brand and how she would communicate that feeling through her actions and words to her friends.
Individuality: In these communities, brands are people, too, and they require a persona, character, mannerisms and everything necessary to stand out. Illustrate the persona of your brand. Who is it? What does it stand for? What are its characteristics and mannerisms? The key here is to create a unique and desirable impression. As my good friend Guy Kawasaki says, we must be “enchanting!”
Experiential: When a consumer experiences a product or service, what is that each encounter eliciting? Articulate in a sentence or two the experience you wish your consumers to feel or associate with the brand.
Consistency: Consistency is what a brand conveys every day across all networks, social presences, content, apps, and engagement. List three attributes that must be communicated through all things social.
Personal: Brand essence must carry meaning, something personal that people aspire to become, embrace, and be part of, something that resonates with them. List the top three emotional hooks that will convey why and how people will be drawn to you in social media.
Portable: Networks cultivate unique cultures and how people connect with brands is different within each. Brand essence requires scalability and portability to extend brand value and resonance across each network while still creating a holistic experience. Clearly define in two sentences how brand essence will be communicated or expressed at the top level and within each network.
Longevity: Is the essence designed to last? Is it something that can stand the test of time and patience regardless of medium? At some point a brand must become an extension of the culture of the organization, and now’s the time to put into words how the culture will transfer from the real world into each network. In one sentence, two at the most, capture your culture and describe how it will be enlivened in new media. Define what people are aligning with and representing to their networks.
Credibility: People walk away with an impression based on how a brand is portrayed and enlivened. There must be an alignment between these nine steps and the experience people actually do have. Understand where the disconnect may exist today, list the gaps, and take actions to fill them. Without this step, the brand will lose credibility through engagement and that’s not an option in today’s digital economy.
